Returns and refunds:

The policy is governed by the Consumer Rights Act 2015. 

• A full refund is offered if an item is faulty, not as described or does not do what is supposed to.
• You must tell us within 14 days of receiving the goods ordered that you want to return them:
  by phone on 01223 361596 or by email online@catherinejones.com

• You must return the goods ordered in 14 days from that date.
• You will be refunded within 14 days of the goods being received back with us
• The item must be returned in the original packaging.
• Proof of purchase must be included
• Returns are accepted only from the person who bought the item.

When we do not offer a refund

We do not offer refunds if you:

• knew an item was faulty when it was bought
• damaged an item by trying it on, tried to repair it or damaged by someone else trying to repair the damage

A refund is offered for certain items only if they’re faulty, such as:

• personalised or custom-made items such as engraved items or rings ordered in a size specified by you, the customer